About the Best of Home Care Awards
HOME CARE PULSE

Trusted Provider

Home Care Pulse Certified – Trusted Providers have shown their commitment to providing quality in-home care by contracting with Home Care Pulse, an independent satisfaction research firm, to gather feedback and satisfaction scores. Each month, Home Care Pulse performs random client/caregiver interviews to help "Trusted Providers" ensure that they are meeting their clients' needs, and that they are providing the best care services possible.
Qualification
To receive this certification, a home care agency must meet the following:
Must be currently enrolled in the Home Care Pulse Satisfaction Management Program and have their first month’s client/caregiver satisfaction interviews completed.


HOME CARE PULSE

Provider of Choice

The Best of Home Care – Provider of Choice award is based on client satisfaction ratings collected from telephone interviews performed by Home Care Pulse, an independent satisfaction research firm. These home care agencies are best-in-class for providing quality care to their clients. This recognition assures that the agency is trustworthy and has proven their ability to provide outstanding in-home care services.
Qualification
To qualify for this annual award, a home care agency must meet the following requirements:
Be a Home Care Pulse Certified – Trusted Provider™ for a minimum of 6 consecutive months.

Must have 10% of current clients interviewed by Home Care Pulse each month.

Must outperform other home care agencies in their geographic region in areas of client satisfaction.


HOME CARE PULSE

Employer of Choice

The Best of Home Care – Employer of Choice award is based on caregiver satisfaction ratings collected via telephone interviews by Home Care Pulse, an independent satisfaction research firm. Agencies that have earned this award are best-in-class for caregiver satisfaction. When you choose an "Employer of Choice," you can have confidence that your caregivers will be happy to serve you.
Qualification
To qualify for this annual award, a home care agency must meet the following requirements:
Be a Home Care Pulse Certified – Trusted Provider™ for a minimum of 6 consecutive months.

Must have 10% of current caregivers interviewed by Home Care Pulse each month.

Must outperform other home care agencies in their geographic region in areas of caregiver satisfaction.


HOME CARE PULSE

Leader in Excellence

Best of Home Care – Leader in Excellence is the highest award a home care agency can earn from Home Care Pulse, an independent satisfaction research firm. "Leader in Excellence" is awarded based on client and caregiver satisfaction ratings collected by Home Care Pulse in telephone interviews. Recipients of this award represent the top 5-10% of agencies participating in the Home Care Pulse Satisfaction Management Program.  These home care agencies have proven that they provide quality care in nearly every satisfaction category measured by Home Care Pulse. When you choose a "Leader in Excellence," you can be confident that you will receive exceptional care and service.
Qualification
To receive this certification, a home care agency must meet the following:
Must be a Home Care Pulse Certified – Trusted Provider™ for a minimum of 12 consecutive months.

Must be a Best of Home Care – Provider of Choice® and Best of Home Care – Employer of Choice® award-winner for the year in consideration and outperform other home care agencies in their geographic region in areas of client and caregiver satisfaction.

Must complete a minimum of 2 client and 2 caregiver satisfaction interviews per month.


 
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