ASCENSION HEALTH II

3704 NEWCASTLE DR SE, GRAND RAPIDS, MI 49508
3.9 
Based on 2 Verified Client Reviews
 
About
We provide comfort, care and compassion in a residential assisted living setting to give you and the one you care about peace of mind.
Services Offered
24-Hour Care
Bathing
Companion Care
Doctor Visit Companionship
Dress & Grooming
Eating Assistance
Grocery/Errand Assistance
Hospice Support
Housekeeping
Incontinence Care
Laundry
Medication Reminders
Mobility Assistance
Prescription Pick-Up
Safety Supervision
Transfer to/from Bed
Payment Options
Cash
Check
CreditCard
Long-Term Care Insurance
Other Options
Veteran's Assistance
Workers' Compensation Insurance
Map
Get Pricing & Availability
Client Reviews
Avg. Rating 3.9 
Based on 2 verified client reviews
Avg. Rating 3.9 
Based on 2 verified client reviews
Anonymous
 3.8
Verified Client Review
February 2, 2024
I would like the agency to improve their communication. Communication has been difficult. It has been difficult with the owner; and I know some of the staff who are friendly and helpful, but I think the tone is set by the owner. It was run differently when we first started. It all changed with the new owner.  The agency could make our life easier if they had a computer in the house. The siblings would zoom with her, but the computer is no longer there. The staff doesn't understand why it was removed. I only talk with the staff; I haven't been able to communicate with the owners. When I email, she doesn't respond. 

Roger S
 4.0
Verified Client Review
October 3, 2023
They have different things to improve. A little more stable management. Offer more sociability with her legal guardian.

Awards Earned
2022
Best of Home Care
Leader in Experience (Formerly Leader in Excellence)
Awarded for superior client & caregiver satisfaction ratings.
About this award
2020, 2021, 2022, 2023
Best of Home Care
Provider of Choice
Awarded for outstanding client satisfaction ratings.
About this award
2020, 2021, 2022, 2023
Best of Home Care
Employer of Choice
Awarded for outstanding caregiver satisfaction ratings.
About this award

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ASCENSION HEALTH II
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