Leader in Experience (Formerly Leader in Excellence)

Best of Home Care – Leader in Experience is the highest award a home care agency can earn from Home Care Pulse, an independent satisfaction research firm. "Leader in Experience" is awarded based on client and caregiver satisfaction ratings collected by Home Care Pulse in telephone interviews. Recipients of this award represent the top 15% of agencies participating in the Home Care Pulse Experience Management Program. These home care agencies have proven that they provide quality care across every satisfaction category measured by Home Care Pulse.
To receive this certification, a home care agency must meet the following:
OSAT Score 8.9+

Complete a minimum of 2 client and 2 employee satisfaction surveys per month during the previous 12 months.

Earn both Provider and Employer of Choice Awards for the year.

Be a Home Care Pulse Trusted Provider for at least twelve consecutive months. (The twelve months is from January to December, not rolling.)