What does it mean to be Home Care Pulse Certified™?
Home Care Pulse Certified Providers, also known as Certified – Trusted Providers, have proven their commitment to their clients’ satisfaction by contracting with Home Care Pulse to gather and report feedback from their clients. We do this by conducting random live phone interviews with a percentage of their clients each month. Because we are an independent third-party company, we are able to collect honest and unbiased feedback, without outside influence. Each client, or their responsible party, is given the opportunity to rate the provider on a scale of 1-10 in areas such as timeliness of caregivers, services being provided as promised and overall quality of care. In addition to the individual ratings, clients are given the opportunity to provide feedback on areas where the provider needs to improve as well as areas where they excel.
After Home Care Pulse conducts live phone interviews, we send a report to each provider informing them of our findings and showing them how their business rates compared to others in the industry. Our intention is to motivate providers to make improvements and highlight those who are the best in the industry.
Here is what Home Care Pulse Certified – Trusted Provider means to you:
Every Certified – Trusted Provider is committed to giving you or your loved one the best in home care possible. These providers are actively gathering feedback from their clients each month. As a client of a Home Care Pulse Certified – Trusted Provider, your feedback will be important to your provider, helping them better care for your needs.
If you would like us to recommend a Home Care Pulse Certified – Trusted Provider in your area, contact Home Care Pulse at (877) 307-8573.