Home Care Pulse is a third-party research company that gives home care clients a voice, allowing them to provide feedback that impacts the quality of care they receive. We do this by contracting with home care providers and interviewing a percentage of their clients each month. We ask questions to find out whether or not the client is satisfied with the services he or she is receiving.
These interviews are safe, secure and HIPAA compliant—we do not ask for any personal, financial or health information. Every client has the option to remain anonymous, so we capture honest feedback, positive or negative, without the client fearing any repercussions.
This process works because we are a third-party company. Because we remain neutral, the data we gather is honest and unbiased, without outside influence. After we conduct interviews, we send a report to each provider, informing them of our findings and showing them how their company rates compared to others in the industry. We call this whole process our Quality Satisfaction Management Program.
Our intention is to motivate providers to make improvements and highlight those who are the best in the industry. We recognize home care providers with certifications and awards based on the feedback we receive from their clients and caregivers. These recognitions will provide you with peace of mind and confidence when you choose a Home Care Pulse Certified and/or Best of Home Care award-winning provider.
To find a provider search your zip code using the “Find a Provider” search bar above.