Family Tree In-Home Senior Care - Houston, TX

The two ladies they provided were very caring and very informative, and they helped me because I was out of state.  She needed help because she had taken a fall. 

I would like for them to have better continuity of care, and better communication from the management to the caregivers for the clients.  I just think there needs to be more communication to the caregivers. I have a full document created for the caregivers, and I was told that it would be in his file and they would give it to new caregivers. They didn't give that document to a fill-in caregiver when I was out of town, and because of that, some issues came up that wouldn't have if the document was passed on and read through correctly. 

There was an instance where an individual had to be counseled on her duties. That was done, but we were disappointed that we needed to point it out. They were very careful to explain to us the proper method for how to give him pain relief medications.